Useful Information from Greenside Vets
We are happy to provide repeat prescriptions for ongoing treatment of pets under our care. To ensure that we have the item in stock and have the prescription prepared, please give us 24 hours notice.
We can only legally provide repeat prescriptions for ‘animals under our care’. To qualify, the animal must have been examined by one of our vets within the previous six months or sooner for certain complicated cases.
Pet Health Insurance
We strongly support the principle of insuring your pet against unexpected accident or illness. Please be aware that it is your responsibility to settle your account with Greenside Vets and then reclaim the fees from your insurer.
We advise clients to take time to understand the terms and conditions of provision of insurance through discussion with their chosen insurance company to ensure that it meets the necessary requirements for care of their animals.
All fees, diets, consumables and medicine charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials and consumables used. Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction.
Estimates can be provided on request but please bear in mind that will only ever be approximate – often an animal’s illness will not follow a conventional course and costs and treatment may vary slightly.
Methods of Payment
Accounts are due for settlement at the end of each consultation, following discharge of your pet or upon collection of medicines or food. You may settle your account using:
- Credit or debit card, including AMEX
- Digitally, using the My Pet Portal link sent to you by the practice.
If you have any account queries please contact the practice and we will be happy to assist. We reserve the right to apply an administration charge to late payments.
One of our vets can be contacted in an emergency 24 hours a day. At all times, please phone 01835 823257. Out of hours calls are answered by an answering service, who will contact the vet on duty. Out of hours calls will incur an extra call-out fee.