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General Information

Prescriptions

We are happy to provide repeat prescriptions for ongoing treatment of pets under our care. To ensure that we have the item in stock and have the prescription prepared, please give us 24 hours notice.

We can only legally provide repeat prescriptions for 'animals under our care'. To qualify, the animal must have been examined by one of our vets within the previous six months or sooner for certain complicated cases.

Pet Health Insurance

We strongly support the principle of insuring your pet against unexpected accident or illness. Please be aware that it is your responsibility to settle your account with Greenside Vets and then reclaim the fees from your insurer. We advise clients to take care to know the terms and conditions of provision of insurance for an animal and understand these through discussion with your chosen insurance company.

Fees

All fees, diets, consumables and medicine charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials and consumables used. Details of our fees area available on request and a detailed invoice is provided for every consultation, procedure or transaction. Estimates can be provided on request but please bear in mind that this can only ever be approximate - often an animal's illness will not follow a conventional course and costs and treatment may vary slightly.

Methods of Payment

Accounts are due for settlement at the end of consultation, following discharge of your pet or upon collection of medicines or food. You may settle your account using:

  • cash
  • cheque with current bankers card
  • credit or debit card: Maestro, Solo, Mastercard, Visa or Delta

If you have any account queries please contact the practice and we will be happy to assist. We reserve the right to apply an administration charge to late payments.